ISO/TS 30438:2024
(Main)Human resource management — Employee engagement metrics
Human resource management — Employee engagement metrics
This document provides recommendations on how to measure individual employee engagement and whether to aggregate this data to an enterprise view. It demonstrates how the use of a strategic framework for employee engagement determines the key aspects that drive employee engagement, and how a framework of metrics can be developed that link positive or negative outcomes to one or more of the strategic drivers, to link cause and effect. The document also demonstrates the linkage between individual engagement and the role and performance of management at all levels to understand and manage the conditions that impact actual engagement. It demonstrates the complexity and interconnectedness of values, behaviours, processes, systems, and relationships that create a system of inter-dependency responsible for the achievement of optimum employee engagement.
Management des ressources humaines — Indicateurs d’engagement des employés
Le présent document fournit des recommandations sur la façon de mesurer l’engagement individuel des employés et sur l’opportunité d’agréger ces données dans une vision d’entreprise. Il démontre comment l’utilisation d’un cadre stratégique pour l’engagement des employés détermine les aspects clés qui motivent l’engagement des employés, et comment un cadre d’indicateurs qui relie des résultats positifs ou négatifs à un ou plusieurs des axes stratégiques peut être développé, afin de lier la cause et l’effet. Le présent document démontre également le lien entre l’engagement individuel et le rôle et la performance du management à tous les niveaux pour comprendre et gérer les conditions qui influent sur l’engagement réel. Il démontre la complexité et l’interconnectivité des valeurs, des comportements, des processus, des systèmes et des relations qui créent un système d’interdépendance permettant d’atteindre un engagement optimal des employés.
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ISO/TS 30438
First edition
Human resource management —
2024-03
Employee engagement metrics
Management des ressources humaines — Indicateurs
d’engagement des employés
Reference number
ISO/TS 30438:2024(en) © ISO 2024
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ISO/TS 30438:2024(en)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
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Published in Switzerland
© ISO 2024 – All rights reserved
ii
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ISO/TS 30438:2024(en)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Framework for employee engagement metrics . 1
4.1 The concept of employee engagement .1
4.1.1 General .1
[4]
4.1.2 Conditions or antecedents .2
4.1.3 Employee engagement .2
4.2 Purpose of measuring employee engagement .3
5 Measuring employee engagement . 3
5.1 Business model framework .3
5.2 Individual and collective engagement .4
5.3 Reason for measuring employee engagement. .5
5.4 Measuring employee engagement .5
5.4.1 Qualitative and quantitative .5
5.4.2 Data collection approaches .6
5.5 Employee engagement and outputs / outcomes .6
5.5.1 General .
...
Spécification
technique
ISO/TS 30438
Première édition
Management des ressources
2024-03
humaines — Indicateurs
d’engagement des employés
Human resource management — Employee engagement metrics
Numéro de référence
ISO/TS 30438:2024(fr) © ISO 2024
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ISO/TS 30438:2024(fr)
DOCUMENT PROTÉGÉ PAR COPYRIGHT
© ISO 2024
Tous droits réservés. Sauf prescription différente ou nécessité dans le contexte de sa mise en œuvre, aucune partie de cette
publication ne peut être reproduite ni utilisée sous quelque forme que ce soit et par aucun procédé, électronique ou mécanique,
y compris la photocopie, ou la diffusion sur l’internet ou sur un intranet, sans autorisation écrite préalable. Une autorisation peut
être demandée à l’ISO à l’adresse ci-après ou au comité membre de l’ISO dans le pays du demandeur.
ISO copyright office
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Publié en Suisse
© ISO 2024 – Tous droits réservés
ii
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ISO/TS 30438:2024(fr)
Sommaire Page
Avant-propos .iv
Introduction .v
1 Domaine d’application . 1
2 Références normatives . 1
3 Termes et définitions . 1
4 Cadre pour les indicateurs d’engagement des employés . 1
4.1 Le concept d’engagement des employés .1
4.1.1 Généralités .1
[4]
4.1.2 Conditions ou antécédents .2
4.1.3 Engagement des employés .2
4.2 Objectif de la mesure de l’engagement des employés .3
5 Mesure de l’engagement des employés . 3
5.1 Cadre d’un modèle d’entreprise . .3
5.2 Engagement individuel et collectif.4
5.3 Raison de la mesure de l’engagement des employés .5
5.4 Mesure de l’engagement des employés .5
5.4.1 Qualitative et quantitative .5
5.4.2 Approches relatives à la collecte des données .6
5.5 Engagement des employés et éléments de sortie/résultats .6
5.5.1 Généralités .
...
FINAL
TECHNICAL ISO/DTS
DRAFT
SPECIFICATION 30438
ISO/TC 260
Human resource management —
Secretariat: ANSI
Employee engagement metrics
Voting begins on:
2023-12-18
Voting terminates on:
2024-02-12
RECIPIENTS OF THIS DRAFT ARE INVITED TO
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
THEY ARE AWARE AND TO PROVIDE SUPPOR TING
DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
Reference number
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO-
ISO/DTS 30438:2023(E)
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN-
DARDS TO WHICH REFERENCE MAY BE MADE IN
NATIONAL REGULATIONS. © ISO 2023
---------------------- Page: 1 ----------------------
ISO/DTS 30438:2023(E)
FINAL
TECHNICAL ISO/DTS
DRAFT
SPECIFICATION 30438
ISO/TC 260
Human resource management —
Secretariat: ANSI
Employee engagement metrics
Voting begins on:
Voting terminates on:
COPYRIGHT PROTECTED DOCUMENT
© ISO 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
RECIPIENTS OF THIS DRAFT ARE INVITED TO
ISO copyright office
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
CP 401 • Ch. de Blandonnet 8
THEY ARE AWARE AND TO PROVIDE SUPPOR TING
CH-1214 Vernier, Geneva
DOCUMENTATION.
Phone: +41 22 749 01 11
IN ADDITION TO THEIR EVALUATION AS
Reference number
Email: copyright@iso.org
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO
ISO/DTS 30438:2023(E)
Website: www.iso.org
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
Published in Switzerland
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN
DARDS TO WHICH REFERENCE MAY BE MADE IN
ii
© ISO 2023 – All rights reserved
NATIONAL REGULATIONS. © ISO 2023
---------------------- Page: 2 ----------------------
ISO/DTS 30438:2023(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Framework for employee engagement metrics . 1
4.1 The concept of employee engagement . 1
4.1.1 General . 1
[4]
4.1.2 Conditions or antecedents . 2
4.1.3 Employee engagement . 2
4.2 Purpose of measuring employee engagement . 3
5 Measuring employee engagement . 3
5.1 Business model framework . 3
5.2 Individual and collective engagement .
...
ISO TS/DTS 30438 WG 2
ISO/TC 260/WG 2
Secretariat: ANSI
Date: 2023-12-04-17
Title: Human resourcesresource management – — Employee
engagement metrics
WD Stage
Warning for WDs and CDs
This document is not an ISO International Standard. It is distributed for review and comment. It is subject to
change without notice and may not be referred to as an International Standard.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of
which they are aware and to provide supporting documentation.
© ISO #### – All rights reserved
---------------------- Page: 1 ----------------------
ISO #####-#:####(X)
© ISO 20XX
2 © ISO #### – All rights reserved.
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ISO TS/DTS 30438: XXXX:(E)
© ISO 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this
publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical,
including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can
be requested from either ISO at the address below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: + 41 22 749 01 11
EmailE-mail: copyright@iso.org
Website: www.iso.orgwww.iso.org
Published in Switzerland
© ISO #### 2023 – All rights reserved iii
---------------------- Page: 3 ----------------------
ISO TS/DTS 30438: XXXX:(E)
Contents
Foreword . v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Framework for employee engagement metrics . 2
4.1 The concept of employee engagement . 2
4.1.1 General . 2
[4]
4.1.2 Conditions or antecedents . 3
4.1.3 Employee engagement . 3
4.2 Purpose of measuring employee engagement . 3
5 Measuring employee engagement . 4
5.1 Business model framework . 4
5.2 Individual and collective engagement . 5
5.3 Reason for measuring employee engagement. . 6
5.4 Measuring employee engagement . 6
5.4.1 Qualitative and quantitative . 6
5.4.2 Data collection approaches . 7
5.5 Employee engagement and outputs / outcomes . 7
5.5.1 General .
...
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